1-800-591-1165
Business Phone:
1-512-422-8545
Bilston & Battersea
Crummles
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Staffordshire
Blue Sky
Boyds Bears
Cow Parade
Department 56
Empress Arts
Glamour Collection
Harmony Kingdom
Hidden Treasures
Jeweled Boxes - All
Katherine's Collection
Kelvin Chen
Lenox Boxes
Limoges Boxes
Lumina Heart Boxes
Midwest PHBs
Misc. 2 Piece Boxes
More Hinged Boxes
Mud Pie Boxes
Pot Bellys
Rucinni & Others
Studio Dogs
Barbie
Biddies & Coots
Button Babies
Cabbage Patch
Cameo Girls
Furniture
Katherine's Collection
Lady Jayne
Lady Vases
Party Girls
Spice Girls
Susan Paley Vases
Tassel Dolls
Wings of Enchantment
Banks & Jars
Biddys & Coots
Bobble Heads
Bookstore
Boyds Bears
Button Babies
Cameo Girls
Carol Eldridge Vases
Coffee & Tea Friends
Ellen Williams Vases
Fake Food
Figurines & Decor
For Chrissy's Only
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Glamour Collection
Half Dolls
Harley-Davidson
Herdoos
Jewelry & Accessories
John Sumner Cat Vases
Katherine's Collection
Lady Head Vases
Lady Jayne
Ladymoges
Lefton Head Vases
Mud Pie
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Piggy Banks
Priscilla Draper
Rochard Ornaments
Shelley Cooper
Shoes
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Susan Paley Vases
Sweet Romance
Tassel Dolls
Lavello Links & More
Misc. Italian Charms
Talexia
Zoppini Charms
All Charms
AA Plush
Boyds Bears
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Save the Children
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TY Plush
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Track/Confirm Orders
| HOME | TERMS | SHIPPING | NEWS |
 STUFF! |
CONTACT US |
Email chrissy@chrissy.com
Click Here
to check our "From Austin" zone chart to see how many days it will take your shipment to get to you via regular UPS Ground.
If not acceptable, request "expedited shipping".
Shipping on most items at our site is $ 9.00 per order. In addition, there is an insurance charge.
On larger and heavier items like the Cameo Girls, Lady Vases and Wall Cabinets, the shipping fee is higher. The shopping cart will
display to you your shipping fee before the final checkout, just "add to cart"
the items you want to display the associated shipping and insurance fees.
All packages can be confirmed via the www.ups.com website by keying in the confirmation number assigned to your
order. Our confirmation number is the UPS "Reference" number, not UPS tracking number.
Your confirmation number (or order number) was displayed to you after you submitted the order on-line.
This is your order number and confirmation number. (NOTE: Exceptions to the 9.00 shipping/handling fee are the glass & brass cabinets and
any other overly large items for sale on this site.)
We are now shipping all orders through UPS Ground due to all the problems
and rate hikes with US Mail services. If you require
overnight shipping or 2nd day air, the rates start at 16.00 and you will need
to add a note in the special instructions or email or call and let us know that
you need your order shipped with a special delivery service.
If you would like us to ship your package through some other
carrier of your choice, just let us know and we will quote you the rate for your requested service.
This shiping/handling fee calucalated by our shopping cart is for orders within the U.S.
If you are a distributor, importer, or wholesaler and would like to tip
us off on your line, we look forward to hearing from you!
Retailers please note: We do not wholesale. Do not call to ask about our suppliers.
We do not have catalogs to mail out.
To request expedited shipping
Enter a detailed message in the "Special Instructions" of your order form at checkout.
Include a contact phone number for us to get back to you with the cost of the expedited shipping. The extra shipping fee is according to weight
and size of your shipment. We will not release your package until we get your confirmation on the extra shipping costs.
Attention AOL users:
Note: Many of you have our website email address blocked with your AOL Spam controls.
If you want to receive email and confirmation notices from us, you need to add chrissy@chrissy.com
to your safe list or the list that you will accept email from. You are probably also missing our UPS email
notifications. CHECK YOUR SPAM CONTROLS - make sure you are not blocking mail that you want.
Q. How can I request expedited shipping on my order?
A. Communicate with us!
For rush delivery within the U.S., UPS Next Day Air and UPS 2nd Day Air service
is available at additional cost. Keep in mind - UPS does not deliver on Saturdays, Sundays, and
holidays. If you would like expedited delivery, simply add clear instructions in the "Special Instructions"
field of your order. This field appears during the "checkout" process. Specify what kind of shipping you want -
overnight, 2nd day, 3 day - or what. Also leave a number and time where you can be reached so that we can
then email or call you and let you know how much this is going to cost you. We will need to get
a verbal or written confirmation from you for any additional shipping fees on your order.
COMMUNICATE! Call our toll free number and give us instructions at the time you submit your order,
or add detailed instructions WITH your order and contact information.
Toll free number: 800 591 1165 - leave message if you receive voice mail.
If you have a "must have by" date in mind, we can confirm availability of your items,
and determine the best shipping method to guarantee that your shipment arrives as needed.
Keep in mind - delivery CAN can be affected by weather, accidents, the unexpected, etc...
For RUSH shipments outside of the US - email the specifics for a quote. We use US Express mail for these shipments.
Q. What is the status of my order?
A. Check the Status page to view the UPS zone map from Austin, Texas.
CLICK HERE to check the status
of your order. All orders are shipped within 1-2 business days from the time
submitted. We use UPS ground and you can view the zone chart to see the time it takes
to get to you. You will receive UPS email notification on the day that your order
departs from Austin, Texas. The email notification will include the tracking
number and estimated scheduled delivery date. If you like to follow up
with this information, you can use the www.ups.com website.
If you would like us to help you track your packge, you can email us through the "contact us" button at the top of any
page on the website.
Q. How much is shipping/handling?
A. Shipping/Handling is $9.00 within the U.S
If you are outside the U.S. inquire within for exact shipping fee.
For global shipments, we will only ship via U.S. Express mail and minimum charge is appx. 36.00 to
46.00 dollars world-wide, depending on the exact weight of your package.
![[VISA and Mastercard - YES!]](images/visa_mc.gif)
We accept Visa, Mastercard, American Express, checks, or Money-orders. If at anytime
you are not comfortable ordering through the internet, you may place a phone
order by calling us at (512) 918-9255 or 1 800 591 1165 - the most likely time to reach us
is between 8:30 a.m. to 10:30 a.m. (cst Texas). But feel free to call
any time, any day up to 10:30 p.m. - if you don't find us here you can
leave a message and we'll promptly return your call.
Q. How much is insurance? Do I need insurance?
A. Insurance is required to protect from loss or damage.
Insurance is calculated on the value of the items you order. Yes, insurance is required.
Every order will be insured and the amount is calculated through the shopping cart per the value of the items
you are ordering. When you drop an item in your cart, the shipping and
insurance fee will be displayed to you. Insurance protects both you and Christine's Closet from
damage or loss during shipping.
Q. Can you ship my charms in a US First Class envelope so I can
save on shipping.
A. No, definately not.
From previous experience, the customer that asks for a "cheaper" mailing
in a non-trackable first class envelope, is also going to be crying
that their items were lost, never received, or damaged. We will
not ship any items to you this way, so don't even ask.
Q. When will I receive my order?
A. Check the Order Status Page for Details.
Most orders are shipped within 1-2 days of submission. If there is
going to be a delay with your order, we will notify you by email.
After you place your order, you can check our "Order Status" page
within 48 hours. It plugs you into the www.ups.com website. Their
database doesn't always update at the exact time we print your UPS label,
so if you have any concerns, we are happy to hear from you by email.
Q. Do you ship outside of the U.S.?
A. Yes! But the shipping is more and you can inquire within for an
exact quote.
For orders outside of the US, the shipping fee that displays on
your order form if you've ordered through the cart program is NOT
accurate. If sending outside of the U.S., we will only ship via U.S. Express mail
and the minimum shipping fee is average 36.00 to 42.00 - this can go higher, depending on the weight and
value of your items. Something else to consider, your country will charge
you some type of tax when you receive your items. We have nothing to
do with that fee, and don't know the amount. It is up to you to check with
your customs so you know what to expect. If any package is returned to us
because you wouldn't accept your country's customs fees, your shipping
fee will not be reiumbursed as we don't get reiumbursed for a returned
unsigned for package.
We ship world-wide!
Toll Free Order:
1-800-591-1165Office/Warehouse:
1-512 422-8545
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