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Email chrissy@chrissy.com

Customer Care

We believe in complete customer care and we take great pride in keeping our good customers happy customers, 99.9 percent of our first-time buyers become our frequent buyers! If you are not happy with your purchase, let us know within 3 days of receiving your order and we'll arrange for a refund or replacement. See below for return requirements and damage claim instructions.

Payment and Shipping Information

  • We accept VISA, Mastercard, American Express, checks or money-orders. On plastic and money-orders, we will send your order right out, checks may need to wait until they clear.

    VISA, Mastercard, or AMX Orders

    We will immediately charge your card for the items you ordered - if we have them all. When you press the submit button - figure your order has been placed and your account billed. Make sure you are planning to go through with the order when you put your credit number in the form and press SUBMIT. Any orders cancelled after we've put the card through will require a 10% charge. Orders cancelled after we've sent out the merchandise will require a 25% restocking fee. Your charge account will only be billed for items that are in stock and will be shipping. In some cases items can be put on a backorder list and reserved for you when they come in.

    Money-orders and Check Payments

  • For money-order or check orders, submit the specific order form or email me a list of all the items you are interested in. I will then email you confirming the availability of the item and quantities and the total of your order. Following is the address to send payment to:

    Christine's Closet
    10300 Grand Oak Drive
    Austin, TX 78750
    (512) 918-9255

    The date that we confirm your order with you is marked on your reserved box. If your payment has not arrived within 7 days of that date and you have not notified us of a delay, all of your items are returned to the shelves or distributed to other orders as needed. We do not send out reminders. The boxes here are in great demand, and there is no guarantee that your order will be available after 7 days. Please be prompt when sending checks and money-orders to avoid our letting your boxes go to other orders.

    General Ordering Information

  • Ninety-eight percent of our boxes are IN STOCK! However, since we do ship hundreds of boxes out per day, the website might be a day or two behind with posted availability. If need be, some boxes can be special ordered. Depending on the box, a special order can take 1 day to 4 months.

  • All of our inventory is owned and shipped from Austin, Texas. We do our own shipping, there is no drop-shipping from any of our suppliers.

    Shipping Information

  • We are now trying to ship all packages through UPS Ground. For U.S. orders, the shipping/handling rate on any Limoges or Hinged Box order is $ 9.00 plus insurance. The insurance amount is calculated by the shopping cart based upon the value of the item/s you have ordered. Whether you order one 9.00 box or 100 50.00 boxes, your shipping/handling fee per order is $ 9.00 plus insurance which is required. On the display cases shipping is more, the shopping cart will calculate for you the exact shipping fee associated with your order. For Lady Vases and Cameo girls, the shipping fee and insurance fee is based off the number of the heads that you order. Insurance is extra and is calculated on the value of the items ordered.

  • Your order can be confirmed from our Status Page. Click Here to look up your order by Order Number and see your estimated ship date and the actual ship date.

  • ALL sales shipped within the state of TEXAS will be charged Texas state sales tax.

    Pricing Information

  • The prices posted on the boxes are subject to change. We do NOT guarantee to be the lowest price or guarantee any kind of refund if you later find the box for less. The price listed at the time you submit your order is the guaranteed price of the box. These boxes are collectibles, and as with all collectibles, prices constantly change.

  • Please, please, when you send in your payment also include your email address, shipping address, and a list of the items and prices of the items you have ordered. You might just include the form response that displays your order.

  • If you are interested in other Limoges or porcelain hinged boxes not seen on these pages, please be sure to ask - our sources are ENDLESS and not all our boxes are listed on the website.

  • All sales are final. You need to inspect your merchandise when you receive it. If you are not happy with anything or have any problem with your order it must be noted within 3 days of having received it. You must notifity us in this time period. ALL damage claims will be handled through UPS or the US Post office, whichever method was used to send your shipment. We do not accept back or replace damaged merchandise.

    Returns

  • We will give full credit for any item returned to us that is in the same condition we sent it out in, if you notify us within 3 days of having received it. All collectibles that we send out are checked and rechecked to ensure hinges are functional and that the piece is in MINT condition. Please handle all collectibles with respect and care as we will not be held responsible for any item damaged by mishandling.
  • Contact us first, before returning any item. We will give you a return authorization number. Without this number, your package will not be accepted at our shop. If you are returning an item, it must be insured and returned in the same package it was sent to you in.

    Do NOT return collectibles in envelopes. They will not arrive safely and you will not be given credit.

    We will not give credit for merchandise returned that arrives back here damaged or does not include the original gift boxes and certificates. Handle your collectibles carefully when checking everything out. If there was an authenticity certificate and gift box with your merchandise, it must be returned too in order to get credit.

    We do NOT accept merchandise on return that did not come from our store. Any item that comes in as a return and doesn't have our infared-detected marking on it will be put to pasture. You won't be given any refund, and we don't have time to mail it back to you.

  • Note: If you took advantage of our Fabulous Fakes "Buy 5 get the 6th free" offer and you are wanting to return any of them, you will also be returning your "FREE" box. In other words, if the boxes you've kept fall below the 5 box purchase, the free offer is not valid and along with your credit for the return boxes, you will also be charged for the "free" box.

  • We do NOT do returns for "Size" reasons. If the item is not marked with dimensions on the website, it is your responsibility to ask for the size and we'll be happy to email you this information. All new boxes being listed at the website have measurements, we realize this is an important factor in choosing a box.

  • We do NOT do returns because you've found it "cheaper" somewhere else or because you "couldn't sell it" - this site sells collectibles and values change constantly.

  • Shipping fees are NOT refundable.

  • Books are NOT returnable

  • Beanies are NOT returnable

    In summary of the above, we feel all reasonable requests for returns can be handled to your satisfaction in our "3 day request for return" policy. When you receive your merchandise, open everything and inspect it. If your merchandise was damaged in shipping, see below for damage claim instructions. If your merchandise was damaged due to your mishandling, the post office will not accept your claim and our shop will not accept or replace it.

    Damage Claims

    For the simple reason that accidents do happen and breakage can occur during delivery, we charge you for and insure every single package that leaves here to protect your investment and ours. We fully inspect our merchandise before it leaves here and we pack it to the extreme. We do everything we can possibly do to ensure a successful shipment to you, so that your fragile boxes arrive in the condition that they left here in - MINT Condition. On the rare occasion that a breakage occurs in shipment here are the simple steps to take. Any item that is delivered to you broken must go through the claim process for reiumbursement. If you file the claim immediately, with all the correct paperwork, it should be a simple process.

    1. Save all the packing material and insurance numbers from your shipment. Do not throw anything away!

    2. Notify Christine's Closet via email that you have received damaged items. We will supply you the tracking number and will initiate the reporting of the claim. Do not throw anything away related to your shipment, if you do, you will not be refunded and you will not receive a replacement. You need to report this to us within 3 days of receiving your package.

    Special Prices and Club information

  • Our hinged boxes all fall under different categories. Special sales and promotions may apply to each line.

  • The buy 10 get the 11th free is for the Midwest of Cannon Falls boxes only. All 10 boxes that apply to this deal must be Midwest of Cannon Falls boxes and they must be purchased from our website at the listed prices in one single order. You'll find them all in the Midwest of cannon Falls category. If this is still not clear, ask questions. Auction wins or sales are excluded from this offer.

  • The buy 5 get the 6th free is only for the Fab Fakes boxes, listed in the Fab Fakes section.

  • No backorders on the Fab Fakes pages. We keep the price VERY low, and inventory comes and goes so fast that we cannot possibly maintain backorder lists on these boxes. Order what is listed as available on the Fab Fakes pages. When we get in new shipments of Fab Fakes you'll be notified via our news page so you can return for a visit and order again.

    Regarding backorders - if you need to have us notify you that a backorder is in before we can charge your card and ship, please tell us that. You will then receive an email notification that the backorder is in. We expect to hear back from you within 2 days. If we don't hear back from you in 2 days, your backorder is purged from the system and the item/s are made available for the next customer. If you have not requested to be notified before we ship backorders, we will just send them out with the information you gave us previously.

    Thank you!

     

    If you are a distributor, importer, or wholesaler and would like to tip us off on your line, we look forward to hearing from you!

    Retailers please note: We do not wholesale. Do not call to ask about our suppliers. We do not have catalogs to mail out.
    Toll Free Order:
    1-800-591-1165    		 Office/Warehouse:
    1-512 422-8545

    Back To Christine's Closet Store Entrance

    All Graphics, Images, Content, and page design (c) Copyright of Christine's Closet 2000-2015
    All Rights Reserved

     

    We reserve the right to NOT sell to anybody who is rude, nasty, swears, drinks heavily, didn't have their morning coffee, or is generally obnoxious at our website. We are not required to sell to anyone that conducts themselves badly via phone or email and we simply will not tolerate this in our business.